Refund and Returns Policy

Return & Refund Policy for Machinery Sales

At Echos Wood Design, we want you to feel confident when purchasing our industrial woodworking machines. Below is our simple,  policy for all machine sales:

1. Return Window

   • You may request a return or exchange within 7 days of the date of purchase.

2. Item Condition

   • Machines must be unused, in “as-sold” condition, with all original parts, manuals, and packaging intact.

   • We perform a full inspection upon receipt to ensure eligibility.

3. Restocking Fee & Pickup

   • A 10% restocking fee applies to all non-defective returns.

   • You are responsible for local pickup or return shipping costs. We can arrange pickup at a nominal fee if preferred.

   • Original delivery charges are non-refundable.

4. Authorization & Process

   • Authorization is required before any return. Email freddy@echoswooddesign.com with your order number and reason.

   • We will issue a Return Authorization (RA) number and arrange pickup details or provide a return label.

   • Returns sent without an RA number may be refused or delayed.

5. Defective Equipment

   • If your machine is found to be defective or damaged upon delivery, we will cover pickup and shipping costs and waive the restocking fee.

   • We’ll repair, replace, or fully refund defective units at our discretion.

6. Refunds & Exchanges

   • Once your return passes inspection, we’ll process your refund to the original payment method or ship your exchange within 7 business days.

   • Refunds exclude the restocking fee (if applicable) and original delivery charges.