Echos Wood Design, LLC (“Echos Wood Design,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website at echoswooddesign.com, how we use it, who we share it with, and the choices you have.

By using our website or submitting a form, you agree to the practices described in this policy.

Who We Are

Echos Wood Design, LLC
310 N Wickham Rd, Suite 133
Melbourne, FL 32935
Phone: (321) 384-3366
Email: support@echoswooddesign.com

Information We Collect

Information you give us directly

When you submit a quote request, consultation request, or contact form, we may collect:

• Your name
• Your phone number
• Your email address
• Your city, ZIP code, or project address
• Details about your cabinetry or remodeling project
• Photos or measurements you choose to send us

Information collected automatically

When you visit our website, we and our service providers automatically collect certain technical information through cookies and similar technologies, including:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages viewed, time spent on pages, and links clicked
• The website or advertisement that referred you to us
• Date and time of your visit

How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and schedule consultations
• Prepare estimates, designs, and project proposals
• Contact you by phone, text message, or email about your project
• Provide customer service and project updates
• Improve our website, services, and customer experience
• Measure the performance of our advertising and marketing
• Send occasional promotions or updates, if you have opted in
• Comply with legal, tax, and accounting obligations

We do not sell your personal information.

Phone Calls and Text Messages

When you provide your phone number through a form on our website, you consent to receive calls and text messages from Echos Wood Design regarding your inquiry and your project. Message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP, or by contacting us at support@echoswooddesign.com. Consent to receive marketing messages is not a condition of purchase.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and measure advertising performance.

Google Analytics

We use Google Analytics 4 to understand how visitors use our website. Google Analytics collects information such as pages visited, time on site, device type, and general location. This information helps us improve our website. You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on.

Google Ads and Remarketing

We use Google Ads, including remarketing features, to advertise our services online. This means:

• Third-party vendors, including Google, may show our ads on sites across the Internet.
• Third-party vendors, including Google, use cookies and device identifiers to serve ads based on your prior visits to our website.
• We use Google Analytics Advertising Features, including Remarketing, Demographics and Interests Reporting, and Google Display Network Impression Reporting, to better understand our audience and reach people who have shown interest in our services.
• We do not merge personally identifiable information with the non-personally identifiable information collected through these advertising features unless we have your consent.

You can opt out of personalized advertising from Google at any time through Google Ad Settings, or opt out of many third-party advertising vendors through the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page.

Managing cookies

Most web browsers allow you to block or delete cookies through their settings. Please note that disabling cookies may affect how parts of our website function.

Who We Share Information With

We share information only as needed to run our business. This may include:

• Service providers that host our website, deliver our email, manage our forms, and process payments
• Analytics and advertising partners, including Google, as described above
• Suppliers and installers working on your project, when necessary to complete the work
• Financing partners, only if you choose to apply for financing through us
• Legal and professional advisors, or authorities, when required by law

We do not sell or rent your personal information to third parties for their own marketing purposes.

Third-Party Links and Social Media

Our website links to third-party platforms including Facebook, Instagram, Pinterest, Yelp, TikTok, and Google. We are not responsible for the privacy practices of those platforms. We encourage you to review their privacy policies.

Data Retention

We keep project and customer records for up to five years after the last transaction, in compliance with applicable tax and business record requirements. Inquiry information from people who do not become customers is generally kept for up to two years. Analytics data is retained according to the settings in our Google Analytics account.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including an SSL-encrypted website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of the sale or sharing of your personal information for targeted advertising
• Opt out of marketing calls, texts, or emails
• Receive a copy of your information in a portable format

To exercise any of these rights, email us at support@echoswooddesign.com or call (321) 384-3366. We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising your privacy rights.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no common industry standard for responding to these signals, our website does not currently respond to them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Echos Wood Design, LLC
310 N Wickham Rd, Suite 133
Melbourne, FL 32935
Phone: (321) 384-3366
Email: support@echoswooddesign.com