Privacy Policy
1. Controller
Echos Wood Design, LLC
Address: 310 N Wickham Rd, Suite 133, Melbourne, FL 32935
Email: support@echoswooddesign.com
Phone: (321) 209-0970
2. Information We Collect
- Contact details: name, address, email, phone number.
- Order data: products purchased, payment method, delivery address.
- Cookies and tracking: session IDs, language preferences, usage analytics (Google Analytics).
- Chat & forms: information you submit via Tidio chat or contact/newsletter forms.
3. Purpose of Processing
We process your data to:
- Manage and fulfill your orders (invoicing, shipping, returns).
- Communicate order updates and respond to inquiries.
- Send newsletters or promotional offers if you subscribe.
- Improve website performance and user experience (analytics).
- Comply with legal and tax obligations.
4. Legal Basis
- Performance of a contract (your purchase agreement).
- Your consent for marketing communications and non-essential cookies.
- Our legitimate interests in improving and securing the site.
5. Data Recipients
We do not share your personal data with third parties except:
- Shipping carriers to deliver your orders.
- Payment providers (Stripe, Klarna) for transaction processing.
- Hosting and analytics services (e.g. Google Analytics).
- Authorities when legally required.
6. Cookies
We use both first-party and third-party cookies to:
- Ensure basic site functionality.
- Analyze traffic and user behavior.
- Personalize content and offers.
You can manage or disable cookies in your browser settings, but this may affect site functionality.
7. Data Retention
We will retain your data:
- For the duration of our business relationship.
- Up to 5 years after the last transaction, in compliance with tax laws.
8. Your Rights
You have the right to access, correct, delete, restrict processing, object, and portability of your data. To exercise these rights, email us at support@echoswooddesign.com. If you are not satisfied, you may lodge a complaint with the relevant data protection authority.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its publication date.